Associate Engineer, Managed Services

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is hiring!

As an IT infrastructure Engineer – Server, you will provide technical systems support and respond to situations to investigate problems in malfunctioning equipment or software.

You will be report to the Supervisor, Managed Services and work on a hybrid work arrangement and be based in Singapore. You will be required to work shift work – more details will be provided.

Your Responsibilities:

• You will focus on Rockwell Automation Communication / Network and Cisco products and technologies. Have technical expertise for Ethernet infrastructure support and will help bridge the industrial and information networking paradigms.
• You will support modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
• You will support VMWare ESX 6.x, 7.x systems and must have experience managing these environments in a production environment.
• Provide troubleshooting assistance remotely through telephone and email on products to our field service personnel, distributors, integrators, and customers.
• Investigate and verify reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved
• Provide documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems to improve customer satisfaction and acceptance.

The Essentials – You Will Have:

• 4 year engineering degree in one of the following:
• Project Management Courses
• Computer Systems Engineering
• Software Engineering
• 2+ Years' relevant experience
• Experience with multiple types of server and storage hardware.
• Discrete servers
• Blade servers
• Experience with Active Directory tools and utilities.
• VMWare management console.
• Understanding of EMC SAN Storage hardware
• Good English reading, writing and verbal communication skills
• Strict adherence to company standards and procedures.
• Excellent trouble shooting skills

The Preferred – You Might Also Have:

• Demonstrate Knowledge Rockwell Automation Products
• Work in a round-the-clock, global operation 7 days x 24 hours
• Familiarity with network and san switching technologies
• Storage Area Networks

What We Offer:

• Great compensation package.
• Flexi-benefits including outpatient medical, dental and vision.
• Hybrid Workplace Programme.
• Local statutory contributions.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-BT1 #LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.