Team Lead, Customer Service & Shipping

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Over the years, CUBIC-Modulsystem A/S has developed into an international and recognized partner in the electromechanical industry and with a product range that includes all types of enclosures. CUBIC delivers solutions to the industrial manufacturing, maritime industry, data centers, hospitals, power plants and not least the wind industry. CUBIC's focus has always been on quality, reliability, relationships in union with the product concepts. Recently, CUBIC has become part of Rockwell Automation.

As a Team Lead for Customer Service and Shipping, you will have overall responsibility for our customer service team and shipping department. You will help ensure that our customers receive a smooth and expert service experience, from initial contact to product delivery.

You will report directly to the Manager located in Denmark, Bronderslev.

You will work with the team on-site.

Your Responsibilities:

• You will lead the customer service and shipping teams.
• You will ensure high customer satisfaction through professional handling of inquiries and complaints.
• You will improve logistics and delivery processes, including cooperation with external carriers.
• You will monitor inventory and shipping to ensure punctual deliveries.
• You will prepare goals and ongoing reporting it to management.
• You will implement new processes to improve customer service and delivery accuracy.

The Essentials – You Will Have:

• 3+ years of experience from a similar position.
• Solid experience in customer service and shipping, in a similar leadership role.
• Exceptional management abilities with a focus on employee development and teamwork.
• Experience in logistics, inventory management, and shipping processes.
• Excellent communication skills, both written and verbal.
• Astructured and solution-oriented approach to tasks.
• Fluent in Danish and English, both written and spoken.

What We Offer:

• An exciting and challenging leadership position in a growing company
• Opportunities for personal and professional development
• A resilient and dedicated team, where collaboration and well-being are a priority
• An informal and dynamic workplace with dedicated colleagues.
• Annual bonus (depending on seniority)

We look forward to receiving your application (documents submitted in English are appreciated).

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-AL1

#LI-Onsite